ITIL Practitioner Agree & Define

Course Overview
This ITIL® practitioner course focuses on Service Level Management (SLM) and Financial Management for IT services. The aim of this course is to show you how to optimize the quality of service by applying ITIL best practices. You will be able to respond more effectively to customer requests and problems as well as proactively prevent their occurrence.

Objectives

• How to organize, manage and improve the Service Level Management and Financial Management for IT Service processes
• Define and implement procedures related to these processes
• Learn about in-depth concepts of Agree & Define
• Learn about specific tasks and responsibilities of Service Level Management and Financial Management.

Target Audience
Professionals that participate in managing, organizing or optimizing processes in an IT service organization which are at various stages of implementation, or sustaining ITIL-based Agree and Define processes.

Duration
This is a 5-day course, including preparation for the optional examination.

Prerequisites

• Assumes experience with ITIL and pre-reading of relevant chapters from the ITIL Service Delivery Best Practice (Red) book.
• Evidence of ITIL Foundations certification must be presented at class in order to sit for the IPAD exam.
• Exam candidates must have undertaken training with an EXIN-accredited training provider and successfully completed the practical assignments of this course.

Quint Wellington Redwood Quint is recognized by PMI® as a Global R.E.P. Participation to this course qualifies for 35 Professional Development Units (PDUs).  For more info, see http://www.pmi.org.

For the Course Outline and further information, please download the info document.

For more details, please download the Fact Sheet.

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