Course Overview
This ITIL® practitioner course focuses on Configuration, Change and Release Management for IT services. The aim of this course is to show you how to get control and remain in control of your infrastructure. With the provisioning of accurate information, you can gain control and stay in control while releasing new functionality.
Objectives
How to organize, manage and improve the Configuration, Change and Release Management for IT Service processes
Define and implement procedures related to these processes
Learn about in-depth concepts of Release & Control
Learn about specific tasks and responsibilities of Configuration, Change and Release Management
Target Audience
Professionals that participate in managing, organizing or optimizing processes in an IT service organization which are at various stages of implementation, or sustaining ITIL-based Release & Control processes.
Duration
This is a 5-day course, including preparation for the optional examination.
Prerequisites
Assumes experience with ITIL and pre-reading of relevant chapters from the ITIL Service Support Best Practice (Blue) book.
Evidence of ITIL Foundations certification must be presented at class in order to sit for the IPRC exam.
Exam candidates must have undertaken training with an EXIN-accredited training provider and successfully completed the practical assignments of this course.
Quint Wellington Redwood Quint is recognized by
For the Course Outline and further information, please download the info document.
For more details, please download the Fact Sheet.
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Quint is recognized by PMI as a Global R.E.P. Our courses qualify for Professional Development Units (PDUs).
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