6 October 2008
Currently, they are more than 260 organisations that have achieved the ISO20000 status. The adoption of both ITIL practices and ISO 20000 standards are growing in an infectious rate globally. The next generation IT Service Organisations are going into a revolutionary transformation that are service centric, business process oriented and continuously improve to enhance IT competitiveness in supporting the ever challenging business landscape. How ready are you in adopting the ITIL practises or ISO20000 standard in order to compete in the ever challenging IT landscape?
ITSMF Malaysia (IT Service Management Forum) Knowledge and Education Management (KEM) Team has specially prepared a series of awareness evenings to present to you a pragmatic roadmap that can help corporations to achieve a successful and sustainable ITIL and ISO 20000 implementation. ITSMF Malaysia is a neutral platform that is created to attract “like minded” people, so we can support each other and mutually benefited from the forum.
The presentation is designed to take you to an ITIL and ISO20000 implementation journey. In the journey, you will learn how to cope with the ups and downs of the implementation, pitfalls to avoid and critical success factors that are needed in order to have a smooth implementation of ITIL and ISO20000 practises. At the end of the presentation, you will have the opportunity to raise concerns or questions to our ITSM panel of advisors.
This session is specifically designed to companies that are interested in adopting best practises in IT Service Management (i.e. ITIL or ISO20000), but find it challenging to start or move forward in the implementation.
The room is only limited to 30 seats. To avoid any disappointment, please respond by 2nd of October to s.d.shazly@quintgroup.com . Please include the following information: Subject: ITSMF Awareness Session Two, <your name>, <company name>, <# of attendees>, <email> and <hand phone number>.
Date: 6th October, 08
Time: 6:30p.m. – 8:30p.m.
Location: Level 50, South Wing, Menara TM, Jln Pantai Bahru, 50672 K.LumpurEntrance Fees: RM30/participant with light refreshments
For more info, click "Download" to download the event brochure.
