28 November 2008
ITSMF Malaysia (IT Service Management Forum) Knowledge and Education Management (KEM) Team has specially prepared a series of awareness evenings to present to you a pragmatic roadmap that can help corporations to achieve a successful and sustainable ITIL and ISO 20000 implementation. ITSMF Malaysia is a neutral platform that is created to attract “like minded” people, so we can support each other and mutually benefited from the forum.
The KEM team has arranged a panel discussion with two local Malaysian speakers who have significance experienced in implementing IT Service Management and auditing ISO/IEC 200000. In the discussion, you will learn about the Malaysian way of implementing IT service management. They will share with you the ups and downs of the implementation, pitfalls to avoid and critical success factors that are needed in order to have a smooth implementation of ITIL and ISO20000 practises. Also, they will share with you the dos, don’ts and roadmap in achieving ISO/IEC 20000 certification. You will also be given the opportunity to discuss your concerns or questions to our ITSM panel of speakers and advisors.
This session is specifically designed to companies that are interested in adopting best practises in IT Service Management (i.e. ITIL or ISO20000), but find it challenging to start or move forward in the implementation.
The room is only limited to 20 seats. To avoid any disappointment, please respond by 28th of November to n.khalid@quintgroup.com . Please include the following information: Subject: ITSMF Awareness Session Three, <your name>, <company name>, <# of attendees>, <email> and <hand phone number>.
Date: 28th Novermber, 2008
Time: 3:00p.m. – 5:00p.m.
Location: Extol MSC Bhd
Unit G1, Ground Floor, Wisma UOA Pantai, 11, Jalan Pantai Jaya.
(Opposite Menara TM)
Entrance Fees: RM30/participant with light refreshments (Rebate will be
given back to ITSMF member)
For more info, click "Download" to download the event brochure.
