Pre-convention training: September 18-19Convention: September 19-22Post-convention training: September 22-24Kentucky International Convention CenterLouisville, Kentucky Next September, the most significant event in Service Management will bring you world-class speakers and content you have come to expect from the itSMF USA convention. That means you’ll benefit from greater networking opportunities, additional educational content, and much more. The Kentucky International Convention Center is the the perfect venue to hold an event as important as itSMF USA Fusion 10 . Get ready to make the most of your time in Louisville by rounding up more Service Management knowledge than ever before. This year’s national convention provides the opportunity to discover the strategies and solutions that will help your organization realize a greater ROI on its Service Management investment by reducing costs and increasing efficiency. With the guidance and expertise of itSMF USA backing the convention, IT and business professionals will come together to help unify the ever-evolving industry of Service Management. Don’t miss your chance to be a part of this monumental event. For more information and to register, please email: info_usa@quintgroup.com. Registration SavingsRegister byAugust 16, 2010 and save $200Promo Code: 200QACAD

From 15 – 17 february 2010 Quint Wellington Redwood is present at the 2010 Outsourcing World Summit in Florida. The theme couldn’t be timelier: Using Outsourcing to Emerge as a Leader in the New Global Economy. With the current recession appearing to ease, the question now facing most businesses is how best to position themselves for the growth to come. For those of us in the outsourcing industry, the answer will naturally lead to new challenges and new opportunities. We’ll be expected to innovate new services and business models that can flexibly adapt to whatever the ‘‘new normal” turns out to be. Operations will continue to become more global, more connected and more fluid. Customer-side organizations will demand greater value at lower costs, while the top providers will seek to powerfully leverage what they’re good at today into tomorrow’s solutions. Outsourcing also will be called on to step up to its role as a leader of corporate social responsibility on a truly global scale.For more information click here

The Philippine Department of Trade and Industry (DTI) has invited Arno IJmker as keynote speaker at their 10th E-services Global Sourcing Conference & Exhibition. He will speak about how Asian vendors can take advantage of their customer's sourcing strategy. 10th E-Servcices Global Sourcing Conference & ExhibitionThe Philippine Department of Trade and Industry (DTI), through the Center of International Trade Expositions and Missions (CITEM), gears up for the 10th edition of the e-Services Global Sourcing Conference and Exhibition happening on 08-09 February 2010 at the SMX Convention Center, Mall of Asia Complex, Metro Manila, Philippines.An annual Exhibition and Conference event, e-Services is the largest IT-Enabled Services (ITES) sourcing event in Southeast Asia. It is also a hot spot for IT and ITES players to meet, network, and build partnerships with investors and organizations: the Exhibition showcases the region’s ITES providers, while the Conference features industry authorities as speakers who share their experiences and expertise in today’s challenging times. More than a global sourcing conference and exhibition, e-Services is a distinguished venue for high-level business matching: It is here where business and IT converge. Arno IjmkerManaging Partner, Quint Wellington Redwood (Netherlands)Co-Founder, Platform Outsourcing NetherlandsMr. IJmker has a strong background in banking and insurance and is responsible for the global sourcing advisory practice of Quint Wellington Redwood, an IT consulting firm. He joined Quint in 1999 and developed its sourcing practice into what is now recognized as the #1 worldwide niche player advisory by the International Association of Outsourcing Professionals (IAOP). Mr. IJmker is co-founder and member of the Board of Advisors of the Platform Outsourcing Netherlands, as well as a member of the European Board of the IAOP. Check on their website for more information

IAOP APOS: How to help your customer save USD1200? The 2009 Asia-Pacific Outsourcing Summit brings together the world's top outsourcing practitioners and business leaders together for a once-a-year, one-of-a-kind gathering to explore and set the future of outsourcing in Asia. The Summit will explore and showcase the critical role Asia now plays in the global outsourcing marketplace. And while today's economic slowdown certainly impacts all aspects of business - including outsourcing and offshoring - there is no doubt that Asia will be centre of focus moving forward. As part of our aggressive strategy to attract buyers, we are introducing a very special discount price at USD300 for the 1st 100 registered CxOs from buyer organizations or before 15th March 2009 (whichever comes first). This is good opportunity to value-add your service by inviting your customers/prospects to be the 1st 100 (buyers) delegates to sign up! And as usual PIKOM Members will enjoy the early bird discount at USD1300 if you register before 15th March 2009. SIGN UP NOW!

Aspects of service management Summary of the presentation:The service management concept and related ITIL best practices are based on practices that have been commonly used and experimented in non IT-business for decades. How can IT benefit from looking over the wall and take in some of these renewned models. Which of them are explicitly distinguished by ITIL and which not (yet)? Curriculum Vitae of the speaker:Hans Dobbelaere, Senior Consultant at Quint, has been into service management for 30 years. For the last 10 years, Hans has been frequently involved in It governance matters for the public sector.