Quint Hellas is very pleased to have actively supported and contributed to the first open event-seminar on ISO20000 in Greece, organized in Athens by the IT Institute of the Hellenic Management Association (HMA-EEDE). The event, the third part of a “trilogy” comprising also ITIL v3 and CobiT, was very successful with a lot of interest and interaction by the audience. The main speaker of the event was Rosario Fondacaro, Principal Consultant & ISO20000 Practice Manager of Quint Wellington Redwood, who offered and discussed Quint’s experience and know-how in key ISO20000 topics including: Overview of the ISO20000 standard for IT Service Management ISO20000 versus ITIL and ISO9000 Benefits and challenges of implementing ISO20000 Approach on ISO20000 implementation and certification Assessment Phase – How to effectively assess compliance/readiness of an organization Mr. Fondacaro shared also with the audience two case studies from organizations in Italy that have successfully implemented and achieved ISO20000 certification, one end-user organization (RFI-Italian Railways) and one IT service provider (TSF). The audience had the opportunity to recognize and understand the key concepts of ISO20000, appreciate the working of the ISO20000 standard and the potential contribution to IT organizations, get a high-level view of implementing ISO20000 and its challenges, and understand the certification process on ISO20000. For more information please click here or visit Quint Hellas web site.

This unique Master Class offers the opportunity to learn about and experiment with well thought-out methods of management of change in an IT governance context. It’s a fact that management’s decisions and the right behaviour trigger the desired results. Next to that, all kinds of barriers may crop up during a project. Knowing upfront what the consequences may be of your management style and being able to predict the outcome of your decisions is a highly appreciated skill these days. This program is intended for people in project leader or management positions. Participants benefit from both the think tank situation and the experience situation to find out what their most effective management style is before putting plans into effect. Click here for more info. If you would like to register for this class, please send e-mail to l.wijnants@quintgroup.com

ITSMF Malaysia (IT Service Management Forum) Knowledge and Education Management (KEM) Team has specially prepared a series of awareness evenings to present to you a pragmatic roadmap that can help corporations to achieve a successful and sustainable ITIL and ISO 20000 implementation. ITSMF Malaysia is a neutral platform that is created to attract “like minded” people, so we can support each other and mutually benefited from the forum. The KEM team has arranged a panel discussion with two local Malaysian speakers who have significance experienced in implementing IT Service Management and auditing ISO/IEC 200000. In the discussion, you will learn about the Malaysian way of implementing IT service management. They will share with you the ups and downs of the implementation, pitfalls to avoid and critical success factors that are needed in order to have a smooth implementation of ITIL and ISO20000 practises. Also, they will share with you the dos, don’ts and roadmap in achieving ISO/IEC 20000 certification. You will also be given the opportunity to discuss your concerns or questions to our ITSM panel of speakers and advisors. This session is specifically designed to companies that are interested in adopting best practises in IT Service Management (i.e. ITIL or ISO20000), but find it challenging to start or move forward in the implementation. The room is only limited to 20 seats. To avoid any disappointment, please respond by 28th of November to n.khalid@quintgroup.com . Please include the following information: Subject: ITSMF Awareness Session Three, <your name>, <company name>, <# of attendees>, <email> and <hand phone number>. Date: 28th Novermber, 2008Time: 3:00p.m. – 5:00p.m. Location: Extol MSC Bhd Unit G1, Ground Floor, Wisma UOA Pantai, 11, Jalan Pantai Jaya. (Opposite Menara TM)Entrance Fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member) For more info, click "Download" to download the event brochure.

For the first time in Greece a focused half-day Briefing on International Best Practices in IT Outsourcing organized by Athens Information Technology (AIT) in collaboration with Quint Wellington Redwood at AIT’s premises in Peania. The goal of outsourcing is not just cost savings but a dynamic and continuous transformation that keeps a company healthy and competitive. The outsourcing initiatives require a combination of solid project management, relevant best practices, sourcing and governance expertise. There will also be given a live customer testimonial for a successful case study from Numonyx (a joint venture of Intel and STMicroelectronics) on “Multi-Vendor Sourcing: From Sourcing Strategy and deal making to Sourcing Governance for Applications and Infrastructure”. Agenda: 09.30 - 10.00 Coffee & welcome 10.00 - 10.45 “Outsourcing Success & Business Success are Inseparable”Eus Pontenagel, Principal Consultant - Manager Quint International Squad 10.45 - 11.15 "Customer IT Outsourcing case study" Giuseppe Barbuscia, Director Infrastructure Solution Group, Numonyx (Intel and STMicroelectronics joint venture) 11.15 - 11.30 Coffee Break 11.30 - 11.50 “Outsourcing Best Practices” - SingularLogic 11.50 - 12.10 “Outsourcing Best Practices” - INTRACOM IT Services 12.10 - 12.40 Discussion Panel Industry Sponsor: SingularLogic For more information and registration, click here.

In line with Quint’s contributions to itSMF globally, Quint Wellington Redwood Hellas participates in the 1st itSMF conference in Greece organized by the local itSMF chapter. The conference theme is “IT Service Management: from theory to practice” and Quint will deliver an insightful, pragmatic speech on ISO20000 standard for the first time in the Greek market, with subject “ISO/IEC20000: How to elicit “certifiable” added value from the IT Service Management quality standard”. Some people fear this to be another bureaucratic nightmare that will deliver no value. But when planned and applied properly it can indeed add substantial value for various types of businesses, especially in information intensive industries. Based on Quint’s proven global expertise this presentation will discuss what ISO20K is all about, will clarify the usual myths and truths between ISO20K and ITIL, will explain where and when it can add tangible value to an organization and will also give hints on effective implementation and successful certification. A real life case study of an ISO20K certified IT organization will be finally presented and discussed. Quint’s speaker will be Nikitas Despotidis, Managing Director Quint Hellas. For more info on the conference please visit http://www.itsmc.gr/