| Service Management |
|
Using QuintQuest Assessment to align-strategies and optimize IT Service Management implementation |
| Challenges Singapore’s second largest info-communication organization and the sole operator delivering a full range of information, communications and entertainment services over fixed, cable, mobile and Internet platforms has invested in an IT Service Management Tool to support and improve their IT... |
| |
| IT Sourcing & Shared Services |
|
Inventory, consolidation and renegotiation of IT contract portfolio lead to 20% cost savings |
| Challenges
Our client, a large international company in the flexible workforce industry, was facing a shrinking market and was seeking for ways to cut costs. The reduction of IT spending was one of the highest priorities. IT management had lost the control on the IT contract portfolio due to the his... |
| |
| Strategy & Governance |
|
e-Business Strategy eliminates the cost of core activities dramatically |
| ChallengesOur client, an international governmental organization, provides printed data to professional users i.e. banks and other governments. The client wanted to provide more newsworthy, consistent and high-quality information. In the past they printed yearly reports, but the electronic highway i... |
| |
| Education |
|
Program management in establishing IT processes to sustain new business demands |
| ChallengesOur client, a company producing and distributing drinking water, was planning for fully automated water production but had serious problems in managing the new underlying IT-applications, support processes and external suppliers of related IT services. Essentially, there was no IT-organiza... |
| |
| Measurement |
|
European benchmark results in decision not to outsource |
| ChallengesWith a non-standardized ICT infrastructure scattered over Europe and Asia with 35 locations in 30 countries, and a non-standardized and decentralized IT environment, our industrial customer faced a challenge in controlling costs for IT Services. The customer wondered if global outsourcing ... |
| |
