Challenges
In a completely outsourced IT environment this manufacturing company uses ITIL as one of the tools in order to prepare the organization for changes. Revision of contracts and vendors is a day-to-day activity of this organization. All new contracts will be based on ITIL Best Practices. In order to understand the content and necessity of the change and the benefits for the employees, the organization has chosen to train a large percentage of their IT staff in ITIL foundations.
Solutions
Quint educated hundreds of people in ITIL Foundations and ITIL Service Management for this organization. The course participants varied from top management right up to personnel from the operational level. By providing training on a range of roles, the desired awareness level was achieved.
Results
The manufacturing company finds that the ITIL training has given their personnel a critical level of understanding in order to process changes efficiently and effectively.
