Challenges
Our client, a global pharmaceutical, wanted to gain control over its ICT infrastructure to comply with the list of regulations of the Food & Drug Administration (FDA). They aimed to centralize all ICT activities after which they intended to outsource it.
The company had already called for a tender, but was confronted with incomparability of proposals, the feeling of losing control and strong internal resistance. The company formulated no clear drivers and objectives that were endorsed by the separate countries and the role of the central ICT department was ill-positioned. The decision-making process was not well-founded by a balanced business case.
The company claimed they needed a way to overcome the inhibitions of the local companies by jointly completing a transparent and outstanding centralization and sourcing process.
Solutions
Quint provided them with insight to the potential bottlenecks in the discussed centralization/sourcing process by performing a sourcing assessment. This assessment was focused on their internal capabilities, business & ICT drivers and governance structure. To be successful Quint integrated five dimensions: stakeholders, legal affairs, finance, maturity of ICT services and competences of human resources.
Results
As a result the company initiated a joined IT strategy program, which lead up to the successful outsourcing of the common ICT infrastructure preparing it to comply with the list of regulations of the Federal Drug Administration. Moreover, for the first time the company had a sound grasp of the level of ICT costs and configuration items. Also a new ICT governance model was introduced. The transparent tendering process strengthened the position of the central ICT department.
