Implementing standards delivering business value
Legislative compliance and the continuous rat race for higher quality and lower cost are some of the topics that keep the average IT manager from having a nine-to-five working day. And this despite the availability of a multitude of models, approaches and best practices claiming to be the golden egg your IT organization has been looking for all this time. And now there is the well-known ISO-goose claiming they have laid another egg: ISO/IEC20000.
Many people fear this to be another bureaucratic nightmare that will deliver no value. And of course, just like with ISO9000, there is a risk that not the concept of driving for quality is embraced but just a paper reflection of it, leading to an organization that thinks only about ISO when its time for the next audit. But when applied properly it can indeed add substantial value for businesses, especially in information intensive industries.
This white paper describes not only how to implement ISO/IEC20000 in your organization in a way that it actually adds measurable financial value, but more over what it is about and how it relates to some of those other popular models floating around in the market space.
