Quint Quest – the most successful ITIL assessment tool in the world:
Quint uses its standardized tool called Quint Quest for assessing organizations. This tool combined with an experienced assessor can give a clear picture of the ITIL-compliancy, service efficiency and effectiveness of an IT organization.
The most important element in Quint’s approach to any assessment is the combination of thorough ITIL knowledge, long term experience and organizational expertise. This combination ensures accurate analysis and feasible recommendations on ITIL compliance for any organization.
The assessment starts with document analysis (current SLAs, procedures, etc.) and an assessment kick-off. This eliminate a lot of ‘obvious’ questions, as many of the facts only need to be verified during the interview segment. The interviews are then processed and if necessary, facts and conclusions will be verified and confirmed. At the end, the results are shared with all stakeholders.
- Hoy Lam, Sr. Consultant
