Benchmarking

How good is your current internal Information Systems (IS) or external IS service provider?

It is important to accurately measure performance in terms of transparency, objectivity, and market alignment. Any decision has a direct impact on the quality of your IS services and the price level at which it is delivered.

Quint’s benchmarking services yield both a qualitative as well as a quantitative analysis of your IS organization’s performance. The final result is more than just a simple benchmark.

Benchmarking supports make-or-buy decisions and helps to identify areas of improvement at various levels. Improvement areas can be quantified which can be the first step of a result-oriented improvement. Comparing your organization’s performance with the industry standard on regular basis has proven to improve efficiency by 10% on an annual basis.

Quint’s benchmarking service, developed to assist your organization to objectively compare with your peers or the ‘best of the breed,' includes:

• Process maturity within your development or delivery organization
• Quality of your services and service portfolio
• Quality of your contracts 
• Customer impact of your e-business approach and effectiveness of your web-based communication
• Costs of your outsourced services related to the value delivered by third parties (Outsourcing Value Analysis)
• Comparison of offerings (Proxy Bid)
• Performance benchmarking on a standard service catalog for outsourced services