Royal Dutch Shell plc has selected Quint Wellington Redwood as its partner for ITIL version 3 education. The coming three years Quint will supply ITIL courses worldwide for Shell employees. TrainingTarget staff within the Shell organization includes IT Business Interface staff; operational IT staff; team leaders in operations management roles; IT service managers and IT process owners. Quint offers the Intermediate, Expert and Master modules of ITIL v3 and the Bridging modules between ITIL v2 and v3. One of the reasons Royal Dutch Shell plc has chosen Quint is the capability to offer training worldwide in different learning types, deploying local staff. Learning types include open enrollments, classroom based, virtual and e-learning. Dick Smith, IT Learning Advisor at Shell Learning, about the co-operation with Quint: “Quint has an extensive range of high quality ITIL learning options and they have staff in all our main IT centers. This makes them a great partner for us in our efforts to have best-in-class courses that build important capabilities in our IT staff, available for us to use globally and in simple and efficient ways”. Contribution to Royal Dutch Shell’s ObjectivesBrigitte Noordegraaf, partner at Quint, about the co-operation with Royal Dutch Shell plc: “We are proud to be the worldwide partner of Shell. It underlines the fact that we are a solid and truly worldwide company.” René Hagen, COO and responsible for Global Education Services, about the education program: “With our courses we will contribute to an understanding of the best practice framework within the IT department of Royal Dutch Shell plc. This will help Shell IT-staff to function on a higher level.”

The International Association of Outsourcing Professionals (IAOP) has incorporated Quint Wellington Redwood’s Sourcing Governance Foundation-training in its worldwide program for Certified Outsourcing Professional®. As a result, participants of IAOP’s COP program will receive 25 study points for completing the Quint training. Training is a necessityThe strong trend of outsourcing IT services puts increasing demands on all managers and professionals involved. They need to be educated on the most important principals and concepts of outsourcing and sourcing governance. Without adequate sourcing governance it proves to be hardly possible to provide the necessary IT services within the boundaries of both optimal costs and conditions as well as transparent reporting. Sourcing Governance FoundationSourcing Governance Foundation trainees learn the basic concepts of outsourcing and sourcing governance. The interactive approach, combining theory with discussion and Quint Wellington Redwood’s numerous best practices, prepares trainees for the Sourcing Governance Foundation exam. At the same time this approach guarantees practical applicability. Arno IJmker, managing partner at Quint and responsible for its sourcing practice: “This acknowledgement by IAOP reinforces our thought leadership in the sourcing consultancy and training market, but is a compliment to our sourcing professionals as well.” International Association of Outsourcing ProfessionalsThe International Association of Outsourcing Professionals (IAOP) brings together the world’s leading outsourcing customers, providers and advisors in a powerful, active and growing global association to exchange thought leadership, share best practices and network to maximize their effectiveness, using outsourcing as a management tool. Linkswww.outsourcingprofessional.org/content/23/193/1706www.quintacademy.com/Sourcing/1675/

December 30th, 2009 – The global IT-management consulting and education company Quint Wellington Redwood has been accredited as an ATO (Accredited Training Organization) directly by APM Group for its ITIL and Prince2 course-suites. Hans van Herwaarden, CEO, says: “As APM Group is the highest accrediting body for both ITIL as well as Prince2, this direct accreditation will be enable us to serve our customers with education and examination/certification services even better and faster than we are today”. Quint Wellington Redwood has global operations in 22 countries, on four continents. Its mission is to achieve “Worldwide IT-management advancement” through the creation, collection and distribution of best practices in IT strategy, Sourcing and Service management.

CIO Leiv Engelschiøn shares ITIL success story in Oslo On the 3rd of March 2010 Leiv Engelschiøn, CIO of Statsbygg[1], will share his experiences on the extensive IT professionalization project he managed at Statsbygg with the audience of the itSMF Konferansen 2010. Theme of this years conference is “With a little help from friends”, but Leiv realized his successes “with a little help from Quint Wellington Redwood”. During his presentation, which is titled “Decisiveness in ITIL application with quick and measurable results”[2], Leiv will talk about the lessons learned while professionalizing Statsbygg’s most important IT support processes. Guided by Quint and through a pragmatic and short cyclic improvement track focusing on effectiveness and efficiency, clear improvements have been achieved with respect to the quality of service delivery in only 4 months time.In this period, both specific organizational changes and process adjustments have been implemented. A central topic in the approach used at Statsbygg is to, besides process improvement, continuously make IT performance quantifiable to be used for internal control and external communication.Find out more about the conference at www.itsmf.no. Quint gladly invites you to come and listen to one of our many satisfied customers and talk to us at our stand! For more information, please contact:Jantine de JongQuint Wellington Redwood Norwayj.de.jong@quintgroup.com+47 98 87 02 52 Or visit: www.quintgroup.com (consultancy and education)www.quintpartners.com (accredited training materials) [1] Statsbygg is the institution responsible for the development and management of real estate for the Norwegian government. www.statsbygg.no [2] “Beslutsomhet i anvendelse av ITIL for raske og målbare resultater”, K 13.00 – 13.40, Terminal 2-3.

Amsterdam, The Netherlands: Quint Wellington Redwood has developed and released a new e-Learning courseware – ITIL V3 Foundation Bridge. The e-Learning courseware is now available online. Quint’s ITIL V3 Foundation Bridge e-Learning is designed to suit the needs of those who already have ITIL V2 certification and would like to enhance their knowledge in the latest version of ITIL, which is ITIL V3. The Bridge course enables customers to grasp the important concepts and principles in ITIL V3 which were not available in ITIL V2. Here, the similarities and differences between the two versions can be easily identified and learned. The new e-Learning courseware combines the best of online interactivity and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL, and eventually gain ITIL V3 Foundation Bridge certification. All e-learning products developed by Quint are SCORM-compliant and conform to international e-learning standards. Complex ITIL concepts are simplified by using a day-to-day analogy as an example that students can relate to. Using a familiar analogy will help students relate difficult concepts to actual daily life scenarios. Licenses are available to end users, resellers and large accounts. Each license expires 6 months after the date of purchase. Price retails at USD 149 per license. Quint is a global organization that has specialized in ITIL Education, Consulting and Measurement solutions for over 17 years and has since trained over 100,000 professionals.