Quint Wellington Redwood is the parent company of Quint Consulting, Knowledge United and Quint Academy. Founded in 1992 at the infancy of ITIL® standardization, Quint has been committed to offering services aimed at helping organizations improve through optimized processes. As a part of our newly expanded learning services portfolio, we offer our clients the resources they need to achieve organizational success through people, processes and technology. With offices worldwide, we can provide your organization with "globally-powered" yet "locally-flavored" services aimed at delivering measurable results.
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Service Management: Multi-dimensional approach
Our client, a large institution within the social securities environment, was facing the challenge of privatization. For its IT department it meant a shift from internal to external clients with all its consequences for services, management, organization and personnel.
Quint designed and managed a large change program addressing the need to radically improve quality of services and delivery processes, change the managerial structures, create awareness and gradual cultural change throughout the IT organization, make new job profiles, train in competence management and implement balanced scorecards and associated dashboards.
The organization proved to be able to improve its services and to expand them to a level that it could actually win and satisfy external customers. A key success factor was the approach along several dimensions: strategy, processes, organizational design and Human Resource (HR), all aligned to reach measurable results.
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