ITIL Process Improvement

ITIL is the worldwide de facto standard for the implementation of best practices in Information Technology Service Management (ITSM).

Quint has a standing reputation as a leading consulting firm in ITIL process improvement projects since 1992. Quint has developed the Implementation of Process oriented Workflow (IPW™) framework and associated best practices working with hundreds of different organizations. Our assessment instruments, namely the QuintQuest, IPW™ Maturity model, allow for a quick and thorough scan on the process maturity of each ITIL process within a limited amount of time.

The conclusions from these scans may differ from organization to organization but there is a need to always emphasize the need for a facetted-approach involving process, people, and technology. There is also the need to unfreeze and mobilize energy through quick wins with a maximum of impact.