Service Management

Quint education offers you the most complete range of courses in Service Management available in the market. Besides the possibility to become certified in ITIL® v2, ITIL® v3 or ISO/IEC20000® we offer participants the possibility to experience Service Management by means of our unique business simulation "Wall Street". Quint education uses its own proven and proprietary methodology (IPW™: The Implementation of Process oriented Workflow) to accommodate different levels and groups within organizations both large and small.

About ITIL, Service Management & ISO/IEC20000
ITIL is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management. IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations. The philosophy behind the adoption of ITIL is the recognition that organizations are becoming increasingly dependent on IT to satisfy and meet their corporate goals, which leads to an increased demand for high quality IT services. In 2005 ISO/IEC introduced a standard in Service Management "ISO/IEC20000" allowing IT-organizations to become an ISO/IEC20000 accredited IT Service Provider according to this standard.  Quint education offers individuals the opportunity to achieve all ISO/IEC20000 certifications defined by itSMF UK, ISEB, Exin & TÜV SÜD.

Quint has been an ITIL-accredited course provider since 1992. In June of 2007, Quint continued in the tradition of Thought and Practice leadership in IT Service Management and gained the distinction of being the first Training Provider in the world to deliver ITIL v3 Foundation Certification Training and the official v3 Certification Exam from APMG.  We can customize all our trainings to your specific needs.