ITIL V3 Foundation

Course Overview
The ITIL® v3 (version 3) Foundation is the newest entry level Certification Course for IT Service Management Best Practices.

This is a summary course covering the latest overall refresh of Core ITIL best practices presented from a Lifecycle perspective. This course introduces the principles and core elements of ITIL Service Management (ITSM) based on ITIL v3.

Objectives

• Understand the main concepts, processes, benefits and challenges of ITIL v3.
• Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL v3.
• Understand how these processes contribute to making an IT organization manageable.
• Prepare yourself for the certified ITIL v3 Foundation examination.

Target Audience

• IT managers, IT staff and Process Owners
• Application, project and business managers involved in IT
• Any member of an IT organization in delivery of IT Services

Duration
This is a three (3) day course that prepares for the certified ITIL v3 Foundation exam (optional), which is an integral part of the course curriculum.

Prerequisites
None

Quint Wellington Redwood Quint is recognized by PMI® as a Global R.E.P. Participation to this course qualifies for 21 Professional Development Units (PDUs). For more info http://www.pmi.org.

For Course Approach, Course Outline and further information, please download the info document.

For more details, please contact info_middleeast@quintgroup.com

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