The key to better IT performance For many IT managers, the performance of their IT department is under constant pressure. Incidents, calls and service requests mount up, while the staff are already very busy working on changes and new projects. Simply deploying more people is often not an option due to budget constraints, yet the workload only increases, as does the number of customer complaints. Lean IT can turn the tide. Lean IT Lean is an effective approach for improving the quality of products or services. The Lean method was originally developed by Toyota for manufacturing cars, but those ideas have since been applied in many other sectors. The core principle of the Lean ethos is that the value added to a product or service can only be determined by the end user. Essentially, Lean principles are aimed at maximizing customer value and minimizing waste. In addition, Lean also concentrates on continuously improving the processes that underlie both these goals. Simply put, the Lean ethos is all about creating more added value with fewer resources. This is a statement with far-reaching consequences. Continuous improvement Lean IT focuses on maximizing customer value by minimizing waste (work that adds no value). The most important element is achieving operational excellence by improving flexibility and the quality of services and processes. All staff members are therefore engaged in building a customer-oriented and value-based culture, and they are involved in the continuous improvement of services by optimizing the IT activities and processes that support the most business-critical applications and IT services. APMG Lean IT Certification Quint Academy’s Lean IT courses are the ideal vehicle for the successful implementation of change. Participants are awarded a Lean IT Foundation course certificate after they successfully complete the course. To optimally equip professionals for successful change and to facilitate change, we use an integrated approach in our courses based on the five dimensions of Lean and Agile: Customer, Performance, Processes, Organization and Attitude & Behavior. Quint’s strength is to help professionals overcome obstacles, internalize new knowledge & skills and attitude & behavior, and realize impact. Start your Lean Transformation Today! Premium Lean IT eLearning Our eLearning course was developed to provide participants with great insight into the main concepts of Lean IT and to teach them the skills needed for managing, supporting and supervising Lean transformations. Participants are awarded a Lean IT Foundation course certificate after successfully completing the course. Click here for more information & registration Virtual Classroom LeanIT Foundation This option is for those who wish to be introduced to Lean IT with an instructor who will deliver the class online. The added benefits of this option include the collaboration and knowledge share of a classroom setting. After completion of the training, you will be able to participate effectively in a Lean IT transformation program. Click here for info and register!