Press Release: Quint supports the Dutch Road Transport Directorate (RDW) in its transition to agile working
RDW aims to accelerate and improve the development and provision of new services
Amsterdam, July 2015 – To respond faster and more flexibly to the needs and requirements of customers and changing circumstances, RDW (Dutch Center for Vehicle Technology & Information) has started to introduce agile working within its IT organization. After a national tender process, RDW chose Quint Wellington Redwood to manage the transition through the Quint Academy by providing training and coaching. For RDW, the transition means that some 300 employees need to permanently change the way in which they think and work: shorter service cycles, greater flexibility and higher efficiency. The transition to agile working should be fully implemented by the end of 2016.
RDW aims to continuously improve its service provision, make the time-to-market of new products as short as possible and optimize the use of new technologies. Classic linear software development methodology (the waterfall method) is no longer suited to fulfilling this aim. The response to changes that take place during the development process needs to be fast and flexible.
In an agile approach, multidisciplinary teams – in which the client also participates – constantly deliver and test small parts of functionality. This results in feedback and input for the next reiteration. RDW will be able to fulfill its aim using this working method. RDW launched a national call for tender for the management of the learning process. Quint was selected as the most suitable partner. This was due to the fact that Quint not only possesses the necessary knowledge and experience but also has expertise in the field of change management and will commit itself to achieving the final result. Moreover, the change will be embedded within the organization so that RDW will be able to maintain the situation on its own.
In May 2015, RDW and Quint began the process of implementing the agile transition together with all those involved within the organization. The first results can already be seen: enthusiasm is growing among IT staff and the improvements in transparency and communication that have been introduced are very promising for the further implementation of the transition.
Gerard Doll, Director of IT at RDW: “The success of this transition at RDW is due to successfully safeguarding a number of important components. In this way, the agile working method is not restricted to just the software development teams (known as scrum teams) but extends to other areas as well, including Information Management and Administration & Maintenance. Agile working intensifies the collaboration between the business, product owners and scrum teams. Added value is realized for customers by setting priorities. This co-creation is the precursor to improved collaboration between the scrum teams on the one hand and the Administration & Maintenance and Operations teams on the other (referred to as DevOps).”
Hans Smorenburg, Principal Agile Consultant at Quint: “The aim of agility within an organization is to maximize customer value. What makes the difference here is that you draw up a comprehensive approach (top-down and bottom-up) focusing on the entire chain. You can only make this a success if professionals play a central role and principles are placed above frameworks. The motto is: think big, start smart!”
RDW is a public authority in the mobility chain. RDW has developed extensive expertise through its years of experience in executing its statutory and assigned tasks. Its tasks lie in the areas of vehicle licensing and vehicle parts, supervision and enforcement, registration, information provision and issuing documents. RDW performs these tasks in close cooperation with various partners in the mobility chain. This provides RDW with a clear position in this chain, with its mission being: RDW, partner in mobility.
Quint Wellington Redwood, or ‘Quint’ for short, is a leading, independent management consultancy and Academy. Since 1992, Quint has focused on solving IT-related organizational challenges with the aim of improving IT performance and competencies. Its international services are provided in 49 countries and 4 continents with special attention devoted to strategy, lean & agile transformations, sourcing advisory, service and information management, and the implementation of demand-supply management. Quint Academy is one of the world’s largest IT training organizations. Worldwide, over 30,000 professionals choose Quint Academy every year. For more information visit www.quintgroup.com.