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Business Process Outsourcing Services

Business Process Outsourcing

BPO and BPS done right

Our business environment is rapidly changing. To stay competitive organizations need to be the best at their core business, ensure innovations are used to their maximal potential and create the right ecosystem of partners, service providers and shared services for optimal performance. Most successful companies focus on a limited set of core processes or products that maximize their competitive advantage; their ‘core business’ and may divest non-distinguishing processes to providers that are better equipped to perform them (Business Process Outsourcing, BPO). Alternatively, companies create shared services or nearshore/offshore captive centers to ensure maximum scale and professionalism is created in their supporting processes. Organizations should consciously use the best practices and lessons learned from the past in order to implement Business Process Sourcing (BPS) successfully.

Our services

Quint’s sourcing advisory practice ensures organizations achieve the maximal results from their sourcing initiative. Quint advises and guides organizations through the needed steps within the sourcing lifecycle.

Our approach

Quint is proud to be recognized and named the World’s Best Outsourcing Advisor by the International Association of Outsourcing Professionals (IAOP® the standard-setting association with more than 120,000 members and affiliates worldwide). Our 20 years of experience with outsourcing, insourcing, offshoring, shared services, integrations and separations has enabled us to create valuable best practices covering all phases of the sourcing lifecycle. Our presence in offshore countries such as South America and India contributes to insight and execution power with regards to global, offshore and nearshore delivery models. Quint is independent: we are not a BPO service provider, nor do we compete with our customers. We are therefore optimally positioned to help you with the design and implementation of a successful sourcing initiative. Quint has the best practices, templates and examples that kick-start the sourcing initiative of your organization. This could be in the field of supporting processes such as: Resource Management (HRM) / Finance & Accounting (F&A) / Call Centers / Facility ManagementIncreasingly we find companies sourcing industry specific processes to shared service centers, external service providers or offshore captive centers. Public Sector Apart from various BPO initiatives, Quint supports the public sector in creating shared services. Typical examples are regionally based inter-municipality cooperation initiatives, inter-ministry shared services and even international shared initiatives on for instance border security.

Your results

The results we provide to our customers include:

  • A clear approach for selecting the right provider with criteria linked to business goals and in line with procurement and regulatory requirements
  • A business case and risk analysis supporting the initiative which is constantly monitored to ensure goals are met and risks mitigated.
  • A clear outcome of the selection process and/or choice for operating model that can be used to communicate to stakeholders and ensure auditability of the process
  • A thorough, sustainable agreement between parties that functions as a basis for a fruitful relationship. 
  • The transformation of the current organization in such a way that it is able to govern the outsourcing relationship during and after the transition.
  • A successfully implemented Transfer and Transition

Apart from that our consultants ensure that stakeholders are aligned, communication is controlled (for instance towards staff, works council, regulatory bodies, providers and press) and the initiative is managed front to back.