Choose your Quint Office:
IT Infrastructure and Application Outsourcing

IT Infrastructure and
Application Outsourcing

ITO and AO done right

Various global and local service providers have compelling service offerings to organizations. This potential can be harvested only if the right provider with the right technology and capabilities is selected, a fitting operating model and contract is agreed upon and transition and sourcing management is implemented correctly. The sourcing market has various levels of maturity and is changing with the same relentless pace as the underlying technology. New concepts such as cloud, SaaS, platform BPO, require different operating models and significant adjustments to procurement methodologies and contractual models. Organizations should use the best practices and lessons learned from the recent past in order to implement IT infrastructure sourcing (ITO) and Application Sourcing (AO) successfully.

Our services

Quint’s sourcing advisory practice advises and guides organizations through the needed steps within the sourcing lifecycle.

For outsourcing Whether in commercial settings or public settings (adhering to required law such as European Tendering in Europe) we have the experts who ensure the optimal results are achieved from sourcing. Depending on the sourcing strategy, a traditional RFI/RFP approach can be used, Best Value Procurement or a dialogue followed by an explicit offer. Sometimes elements of various approaches are combined to cater to a specific situation. Whether it is about datacenter, hosting, connectivity, mobile, workplace, service desk, applications, cloud and/or SaaS, Quint has the best practices, templates and examples that kick-start your sourcing initiative. Regardless of the scope at hand or the procurement approach, Quint brings its best practices and experience to get to a sourcing agreement that leads to a successful transition and fruitful relationship.

For shared services & Captives Depending on the sourcing strategy, outsourcing may not be the best option to achieve results. In various cases internal optimization or the setup of an IT Shared Service Center (internally or externally) or a Captive Center may be more beneficial. Shared Service Centers provide scale and focus which can reduce IT cost, increase quality and, when designed correctly, scalability of human and technological resources. Our experienced sourcing consultants ensure that the right operating model, SLAs and other agreements are in place to achieve results.

Transfer and Transition After signing of the agreement, the transfer of assets, responsibilities and possibly people takes place. Also a transition to a future mode of operations, new operating model and/or new technology is implemented. These are usually the first steps the organization and the service provider have to take together. Whether in outsourcing or shared services, Quint manages the organization through a successful transfer and transition to ensure the groundwork is laid for optimal service delivery.

Organizational Transformation and Governance Changing the way services are sourced requires changes in the organization. When delivery is externalized (at a service provider or shared service center) the organization needs to be transformed to be able to govern services instead of delivering them. This organizational transformation is pivotal to the success of the sourcing change. As part of every sourcing initiative, Quint ensures organizations are ready to govern the outsourcing relationship during and after the transition.

Your results

  • A clear approach for selecting the right provider with criteria linked to business goals and in line with procurement and regulatory requirements.
  • A business case and risk analysis supporting the initiative which is constantly monitored to ensure goals are met and risks mitigated.
  • A clear outcome of the selection process and/or choice for operating model that can be used to communicate to stakeholders and ensure auditability of the process.
  • A thorough, sustainable agreement between parties that functions as a basis for a fruitful relationship. This includes:
  • The transformation of the current organization in such a way that it is able to govern the outsourcing relationship during and after the transition.
  • A successfully implemented Transfer and Transition.

Apart from that our consultants ensure that stakeholders are aligned, communication is controlled (for instance towards staff, works council, regulatory bodies, providers and press) and the initiative is managed front to back. Quint uses the best practices and lessons learned from the recent past in order to implement IT infrastructure sourcing (ITO) and Application Sourcing (AO) successfully.