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Shared Service Centers and Captives

Shared Service Centers & Captives

Creating successful scale, captives or alliances

Even though organizations may be looking for the benefits of focus, economies of scale, global delivery and higher professionalism, outsourcing may not be the best solution. In those cases Shared Service Centers (SSC) - within the organization or in a joint venture with others - or captive centers in low cost locations offer a solution. Whether for IT services or business processes, a shared service center or (nearshore/offshore) captive center – if implemented correctly - reduces cost, increases flexibility and will bring focus. Organizations should use the best practices and lessons learned from the past in order to implement this successfully.

Our services

Quint advises and guides organizations through the sourcing lifecycle and the needed steps to design and implement an SSC or captive center with maximum results. Shared Service Centers and captive centers are an alternative to outsourcing and although their implementations differ significantly in some respects (e.g. in procurement, resource management) a lot of the same requirements must be fulfilled in order to be successful. Similarly to outsourcing, a detailed scope must be defined, a target operating model designed and an agreement must be created including service description, service level agreements (SLA) and link with funding and cost management. After that, a transfer and transition needs to be managed from both perspective (of the SSC or captive center). If a Shared Service Center is setup between multiple organizations Quint functions as an independent ‘clearing house’. In this model Quint organizes an independent operational due diligence to provide insight to all parties into the risks and possibilities before the organizations share the full details of their operation. If a captive center is to be setup in offshore Quint’s presence in offshore countries such as South America and India support the setup and bring in local knowledge and network.

Your results

  • Clear overview of the current IT and/or operational landscape, it’s risks and it’s opportunities.
  • Agreement on goals and tangible results that should be achieved by a shared service center or captive center.
  • Clarity on the scope of services that will enter the center, the target operating model and governance model.
  • A roadmap to setup the delivery through a shared service center or captive center.
  • The transformation of the current organization in such a way that it is able to govern the relationship with the SSC or captive.
  • A clear business case and risk analysis that can be monitored throughout the implementation of the sourcing initiative.