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Since the release of the previous ITIL® version (V3/2011 edition), we’ve experienced unprecedented change in the way technology enables digital transformation. Today, many business models and core strategies are completely technology inspired and dependent; such as Uber, Airbnb, Amazon Prime Streaming service, etc. We’ve also seen greater adoption of other IT best practices to help with the management and delivery challenges associated with this wave of digital transformation, such as; Agile, Lean and DevOps.
ITIL® 4 addresses this business reality change and provides ITSM guidance to keep pace with the reality of today’s demand for IT responsiveness, while still having to balance service stability to meet service level commitments.
This webinar would provide you insight on:
What are the core components of ITL4
How do I know if I need these changes?
How do I prepare for ITIL4 adoption
Who should join:
CIO, COO, Head of IT, Application / Infrastructure support leads, Project Managers