4me - Enterprise Service Management

Although, for over fifteen years, the governance of outsourcing has been a high priority for CIOs, the need for Service Integration and Management (SIAM) is now more acute than ever before. Cloud computing and agile are drastically changing how customer organizations and service providers (including those in the IT sector) collaborate. The 4me platform offers support in this regard, so that the services of different suppliers can be aligned with one another and integrated. This gives customers the feeling that they are only dealing with a single service provider.

• 4me offers automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers.
• 4me facilitates seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers.

There are many challenges involved in managing numerous outsourcing contracts. 4me makes it possible to stay in control – even if there are a lot of internal and external service providers that have to work together.

4me also enables users to collaborate optimally beyond the borders of their own organization. With the 4me platform, each of the organizations involved can configure their own secure 4me account in such a way that their own internal processes are optimally supported.

What makes 4me so unique is that these organizations can subsequently decide to link their 4me accounts. Such an ‘Account Trust’ enables organizations to work together. When two organizations have trust relations, they can draw up SLAs and share them within the chain. They can also automatically assign shared responsibilities, including change and project tasks.