This ITIL Awareness training provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL. This ITIL Awareness training can be given as a lecture only or with the Wall Street Service Management simulation experience (classroom only). The Wall Street simulation is Quint’s unique approach to enhancing the Service Lifecycle learning experience in that it allows the students to experience for themselves how Service Management can be of benefit to an organization.
Why take this ITIL Awareness training?
Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining lecture and discussion. The Wall Street simulation is optional for the full day instructor led course. The ITIL Awareness training can be delivered as either a half day or one day session and can involve an initial customer intake to increase the situational awareness of the instructor.
What you will learn
Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL
Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL
Understand how these processes contribute to making an IT organization manageable
There are no prerequisites for this course. Experience in IT management is an advantage.
Who should attend?
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.