The ITIL® Continual Service Improvement training (ITIL CSI) is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this ITIL Continual Service Improvement training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.
This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the Lifecycle approach through Service Strategy, Service Design, Service Transition and Service Operation.
There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.
The ITIL® v3 or ITIL® 2011 Foundation certificate.
Upon successful completion of the ITIL Continual Service Improvement training and examination, students will receive the ITIL CSI certification.
eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.
You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.
From now on all training courses are offered online. For the time being no more training will take place on location. If you have already booked a training, you can follow the training online. We will contact you to inform you how to proceed.