The ITIL Service Operation training course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Operation publication.
Why take this ITIL Service Operation training?
Participants will learn the principles and core elements along with the activities and technology & implementation considerations within the Service Operation stage of the Service Lifecycle. This lifecycle stage focuses on organizing and maintaining the day-to-day Service Operation. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Operation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
What you will learn
Introduction to Service Operation
Service Operation principles
Service Operation processes
Common Service Operation activities
Organizing for Service Operation: functions
Implementation of Service Operation
Challenges, critical success factors and risks.
An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.
Who should attend?
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application.
ITIL Service Operation certification
Upon successful completion of the training and examination, students will receive the ITIL Service Operation certification.
You can also take this ITIL SO training via eLearning
eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.
How does it work?
You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.
90 days access to all course material
The exam is included in the price and is taken online via a remote proctoring service