Demand Supply Organizations (DSOs) need to deliver added value to their organization. As far as management is concerned, in relationships with sourcing parties, the focus is mainly on the process side. However, this focus needs to shift towards a result-oriented approach: performance-based management. In this type of management, the focus is emphatically on the results for the organization as a whole. Reporting these results becomes much easier by using a clear KPI dashboard. The Quint Demand Supply Governance Framework is an excellent example of this. With the help of this framework and dashboard, DSOs can effectively monitor and realize business cases for various sourcing initiatives. This instrument can also be geared towards the attitude and behavior of all partners, such as the customers and suppliers involved in delivering the services. Of course, we take into consideration existing frameworks, integrated processes and installed tooling. Using KPIs stimulates optimal IT services. In addition, applying KPIs to measure performance provides insight into factors critical to your customer satisfaction level.

Demand Supply Governance Framework (DSGF)

The most important contribution that IT can deliver to the business is to add maximum value in relation to the amount invested in IT. The Demand Supply Governance Framework (DSGF) delivers the best of two worlds: the interaction between business demand, and the possibilities and costs of the adequate delivery of IT services. Over the past 15 years, we have implemented this framework to assess, design, and manage our clients’ demand and supply governance.