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Free Workshop: ITIL® 4 and Lean – The Winning Combination

Event info
Date 19 July 2019 (9:00 am - 12:30 pm)
LocationInfo Trek, Unit 350, 3rd Floor, Amcorp Mall, 18 Persiaran Barat, 46050 Petaling Jaya, Malaysia
Pricefree
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Hack your way through the complexity of IT Service Management using Lean techniques.

Often during our discussion with customers about ITIL implementation, the most common complaint is about the overhead incurred in ITSM processes because they are:

  • slow and bureaucratic
  • complex
  • error prone

The problem does not lie in the ITIL framework as ITIL is non-prescriptive which means that it only tells us what needs to be done but not how to do it. There is no one single design of ITIL processes that fits all because every organization is different in terms of goals, level of maturity and scale. Having said that, there are common techniques that we can apply in every ITIL implementation.

With our experts in this workshop, we focus on tackling these challenges with simple and effective Lean techniques to maximize the effectiveness and efficiency of ITIL processes and strive to deliver more value to business.

Agenda

  • What is Lean and ITIL4?
  • Lean vs ITIL4: What’s the difference?
  • Lean IT and ITIL4: Contradictory or Complementary?
  • Discussion: Applying Lean Techniques on ITSM
  • Optimize ITIL4 practices with Lean
  • Lean & ITIL all in the same family