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Does IT support need to be in the office – the answer is No. Many of the support services are not done in the data center itself. Most work can be done remotely by connecting to the servers over the network. The only time you need to be at the server side is when something physically needs to be replaced like a Hard Drive, network card or add physical memory. Other than these, the majority of other tasks can be performed remotely which is good, but how do you make sure that people do what they are supposed to do? This is where processes step in, to ensure that procedures are constantly adhered to in order to ensure seamless delivery of IT services.
Session 5: Managing IT Services virtually with IT Service Management
This is the 5th session in a series of experience classes on how to deal with virtual/remote working in teams. This session will look at how having matured IT Service Management processes contribute to working virtually to keep IT Services running and the business operating.
This session is insightful for managers and professionals who are currently working in IT; who are struggling or looking for other ways to manage services virtually and who feel the need to move along in unpredictable times and apart from just surviving. This session is also for those who want to think about the structural improvement that can last.
Short general intro and explanation
Demo / Experiences from the field
Q & A
Our events are not accessible to suppliers. You can register free of charge. This event is aimed at professionals and managers at user organizations. If you have any questions about this event, please contact us at firstname.lastname@example.org