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Free Workshop: Preparing For ITIL 4 – What’s new? What to expect? How to transition?

Event info
Date 14 January 2019 (9:00 am - 12:00 pm)
LocationInfo Trek, Unit 350, 3rd Floor, Amcorp Mall, 18 Persiaran Barat, 46050 Petaling Jaya, Malaysia
Pricefree
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ITIL 4, the latest version of the ITSM framework, is scheduled to be released in Q1 of 2019. The new update will focus on integrating ITIL® guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment. This half day session is to assist the team to understand the basics of ITIL 4, the improved updated framework and the different options of transitioning to ITIL 4. We will also discuss the importance of getting current and potential course participants to continue with their ITIL v3 journey as they prepare to embrace ITIL 4.

In this session, we will cover:

  • Introduction to ITIL 4
  • 4 Dimensions of Service Management
  • What is service?
  • The Service Value Chain
  • From Processes to Practices
  • ITIL 4 Certification Scheme
  • Transitioning to ITIL 4: FAQ