Free Workshop: Preparing For ITIL 4 – What’s new? What to expect? How to transition?
14 January 2019 (9:00 am - 12:00 pm)
Info Trek, Unit 350, 3rd Floor, Amcorp Mall, 18 Persiaran Barat, 46050 Petaling Jaya, Malaysia
ITIL 4, the latest version of the ITSM framework, is scheduled to be released in Q1 of 2019. The new update will focus on integrating ITIL® guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment. This half day session is to assist the team to understand the basics of ITIL 4, the improved updated framework and the different options of transitioning to ITIL 4. We will also discuss the importance of getting current and potential course participants to continue with their ITIL v3 journey as they prepare to embrace ITIL 4.