Best & Next Practices

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Our latest insights for you

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White Paper – When to Consider Business Process Outsourcing

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White Paper – Seven Rules for Creating a Successful Global IT Services Organization

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White Paper – How to organize your Sourcing Governance

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White Paper – HR Outsourcing – Frameworks, Guidelines and Tips

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White Paper – How to get the most out of your Shared Service Center

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White Paper – Customer Supplier Partnerships

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White Paper – Best Value Procurement for IT

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The added value of Service Management for DevOps

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DevOps Essentials – Bringing DevOps to Your ITSM World

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DevOps teams still need to mature – and so do their leaders