Results of the 2017 IT Outsourcing Study for Spain

Outsourcing is no longer just about saving’

✓ The difficulty of access to talent, and the demand for transformation and innovation are becoming increasingly important drivers when outsourcing technology
✓ 80% of participants said they will maintain or increase their levels of outsourcing
✓ Providers evaluate companies as underskilled in their sourcing management capabilities

Madrid, 24 November 2017. For the first time, the difficulty of access to resources has overtaken the need to reduce costs as the main driver for large Spanish companies when initiating a process to outsource their technology. Other reasons, such as the demand for business transformation and innovation, have consolidated or scaled positions in this ‘2017 IT Outsourcing Study for Spain’. This trend is above average among companies in the financial sector, while it is significantly lower in the public sector (Fig. 4).

214 executives from the areas of Finance and Technology (CIOs and CFOs) participated in the study conducted by Whitelane Research and consultancy firm Quint Wellington Redwood, who evaluated around 700 outsourcing contracts, covering approximately 85% of the market. “This shift in the reasons why organizations consider an outsourcing initiative is only the tip of the iceberg in a new business scenario where the speed of technology assimilation is key to transformation and therefore, to the survival of companies,” explains Juan Manuel González, Sourcing Lead at Quint Wellington Redwood Iberia.

The results of the study show that 80% of the firms consulted will maintain or increase their level of outsourcing in the coming two years, which confirms the levels of growth the sector is experiencing. Only 6% of participants intend to reduce their investments. Jef Loos, director of research at Whitelane Research, highlights the huge development of outsourcing in Spain compared to the European average: “This same study was performed in 13 European countries, and different results were obtained,” he explains. (Fig. 2).

In this regard, the level of client/provider satisfaction on the Spanish market is high compared to the other countries studied. 92% of clients said they were satisfied with their provider, especially in areas such as service quality, account management and business understanding. In terms of the highest ranked providers, Everis and Ibermática lead the rankings for another year with a joint score of 81%. In second place, with 78%, are Accenture, Capgemini and DXC Technology, followed by Vodafone and Atos with 77%. (Fig. 25).

In general, clients and providers have very different views regarding client capabilities in managing their transition and governance. 84% of clients are more or less satisfied with their current skills, whereas only 28% of providers evaluate their clients as mature in this area. (Fig. 8).

Fig. 2 What are your organization’s outsourcing plans for the coming two years?


Fig. 4. Why are you considering a new outsourcing initiative?

¿Cuáles son las razones por las que está considerando una nueva iniciativa de Outsourcing?

Fig. 8. Do you think your clients are sufficiently skilled in the following areas?

¿Considera que sus clientes están suficientemente capacitados en los siguientes ámbitos?

Fig. 25. General satisfaction with outsourcing contract.

Satisfacción general con el contrato de Oursourcing

About Quint Wellington Redwood

Quint Wellington Redwood is an independent consultancy and leader in its sector. Since its establishment in 1992, the firm has been exclusively dedicated to improving the efficiency of processes, taking into account people, organizations and technology. Quint has operations in 49 countries across four continents, with a special focus on digital strategy, Lean & Agile transformations, sourcing advisory, management – implementations and service – and information management. Quint Academy is one of the largest IT training organizations in the world. Each year, more than 30,000 professionals choose its training options. For more information, visit: www.quintgroup.com.

About Whitelane Research

Whitelane Research is an independent organization that is dedicated to out(sourcing) research and events. It conducts extensive IT outsourcing studies in 13 European countries and interviews CIOs of the largest organizations about their plans for outsourcing and selecting service providers. Whitelane also organizes end-user and service provider events. The purpose of these events is for end-users and service providers to exchange ideas about different outsourcing topics and how to achieve better sourcing relationships. Moreover, Whitelane hosts best practices groups for end-users in the form of a forum exclusively designed for executives who use sourcing as a fundamental part of their business strategy. For more information, visit: www.whitelane.com.

Contact for the Press

Sarah Scurr (Whitelane): +44 7809 682509. sarah.scurr@whitelane.com
Helena Cebrián (Quint): + 34 671 36 3007. h.cebrian@quitgroup.com