To deliver digital services effectively, a balance is needed between developing and running them. After all, what use are services that are not adapted quickly enough to changing circumstances or are changed so often that they can’t be used? That being said, hardly any organizations produce digital services entirely in-house; the use of external (in addition to internal) suppliers is the rule rather than the exception. And digital services are thus increasingly being supplied externally.
To handle all this properly, Governance & Management is needed, stresses Ronald Israels. How can governance & management help strike a healthy balance between developing and delivering digital services? Let’s start by clarifying a few concepts. First of all, the concept of “governance & management” itself. Governance & management entails governing, orchestrating and integrating all stakeholders so that services are delivered in a controlled manner. This allows the customers of the services to use them optimally. The components of governance & management are defined below.
If an organization has proper governance & management in place, the result is the right mix of secure, reliable, innovative, flexible and affordable services. Governance & management also ensures that run and change are in balance. But how do you achieve this balance?
“That services remain available for too long is a well-known phenomenon.”
First and foremost, integration must ensure that run costs and reliability are optimized. There are some basic methods for this:
Orchestration must ensure the optimization of the cost of changes as well as the value that is delivered as a result. Here too, a number of rules of thumb apply:
Overview of governance & management
Finally, governing ensures there is a balance between run and change. There are several generic methods for this as well:
Written by Ronald Israels, Principal Consultant at Quint, author of the book Digitale diensten regisseren (Governance & Management of Digital Services).