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ITSM Essentials – Improving IT Service Management with Lean IT

In today’s IT landscape, there are continuous demands for CIOs to show business value and to cut waste and cost from the IT Service Management delivery processes. This is where Lean IT can help extract the value and remove the waste. We’re moving away from an era where adding manpower was the way to increase quality of service or to reduce time to market of IT change. We now live in a time where processes themselves not only need be effective, but cost effective as well. Is what we do really necessary? What can be minimalized? Applying lean principles will not only “cut the fat”, but strikes a balance for continuous service improvement. Quint invites you to view this video to learn about the application of Lean principles to IT service management, and promote an efficient, cost effective future for IT organizations.

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IT Service Management, Lean IT