Although the demand-supply governance of outsourcing has been a high priority on the agenda’s of CIOs for over fifteen years, recently, at many organizations, a complex landscape has been created in which a large number of suppliers have to work together to deliver good quality services to the user organization. The rise of cloud computing, agile working methods and the further automation of IT management and operations are all drastically changing the way in which customer organizations and IT services providers work together. Service Integration, Automation and Management (SIAM) was introduced to manage this changed and complex landscape SIAM is aimed at coordinating and integrating the different services provided by multiple suppliers in such a way that customers feel like they are dealing with a single supplier.
In this white paper, we examine what SIAM actually is, and how you can realize a ‘House of SIAM’ that works optimally and delivers services that are integrated, well coordinated and consistent. What impact does this have on tooling and processes, as well as the people who have to implement them? What are the most important building blocks and best practices for designing a House of SIAM?