Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place. Based on processes, ISO/IEC 20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. ISO/IEC 20000 certification is awarded after audits conducted by Registered Certification Bodies, which ensure that a service provider designs, implements and manages an IT Service Management system in line with the requirements of the standard. ISO/IEC 20000 aligns to the IT infrastructure library (ITIL®) best practice framework. The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for the delivery of IT services.
This ISO/IEC 20000 Foundation course provides a basic insight in the specifications and code of practice for ISO 20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition. This 3-day training course provides a practical focus on developing the skills to understand and apply the ISO 20000 standard within an organization to achieve compliance and certification. Students who have attended this course are suitably prepared to successfully take the associated Foundation certification test which is one of the possible pre-requisites for the Practitioner qualification.
At the end of this ISO/IEC 20000 Foundation course, the student will be able to understand the scope, objectives and high-level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process. Specifically, the student will understand:
Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.
The exam leads to the ISO 20000 Foundation certificate. The ISO/IEC 20000 Foundation certification will give you the expertise to lead your organization to ISO 20000 certification.
We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.
About the Virtual training format
Quint Academy’s instructor-led online “virtual” training allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.
About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from the date of purchase.
About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.
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