Design a master plan to improve the maturity of IT governance, promote the efficient use of resources and mitigate the risk.
“Improve the organizational structure to implement a strategy for benefits optimization, risk mitigation and cost optimization.”
Canal de Isabel II is a public-sector water company with over 150 years of experience in the water industry. The main objective of its more than 2,500 workers is to carry out the tasks required for integrated water management, and to maintain the quality and safety of the service.
Quint’s goal was to draw up a roadmap that would help improve the maturity of IT governance, based on 3 factors: benefits, risks and costs. To this end, a plan was devised, consisting of four project programs, aimed at enhancing the different areas of IT governance. A new control model was also established to measure benefits and facilitate decision-making while at the same time addressing the risks faced by the company.
The Governance Master Plan was designed using the Quint Governance Model, which enabled the information gathered from the different business units to be analyzed from several perspectives (strategy, functions, metrics, processes and tools). Nineteen improvement initiatives were identified for implementation within four years. These initiatives were then divided across four programs for the short, medium and long term, to be updated annually.
The main results are seen in the gradual and balanced increase of the level of governance maturity in recent years, and reflect the following achievements:
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