Customer Success

Supporting Dominion Diamond Corporation with the transition of IT operations to an insourced captive center in India to achieve immediate and future cost savings.

QUINT'S ASSIGNMENT

Quint’s role was to evaluate the business case for creating a new captive IT center in India with 20-25 staff, and to plan and provide support to the identified IT services provider to transition to an insourced captive center in India.

“Quint performed an excellent business case evaluation, providing details of the merits and key risks along with mitigation strategies.”

Mr. Vinny Prasad - Project Director DD Corp

4,000

employees

93

million carats mined

1

billion revenue

About Dominion Diamond Corporation

Dominion Diamond Corporation (TSX: DDC, NYSE: DDC) is a Canadian diamond mining company with ownership interests in two major diamond producing mines situated approximately 200 kilometers south of the Arctic Circle in Canada’s Northwest Territories. The company operates the Ekati Diamond Mine (in which it owns a controlling interest), and also owns 40% of the Diavik Diamond Mine. It supplies rough diamonds to the global market through its sorting and selling operations in Canada, Belgium and India and is Canada’s largest independent diamond producer.

Key Challenge

Dominion Diamond Corporation (“Dominion”) was outsourcing approximately 50% of its IT services to a global managed services provider. Dominion had a five-year agreement for these services which was ending. In order to reduce costs, increase customer satisfaction, adhere to the ITIL and COBIT 5 standards and gain greater control over its IT services, Dominion was considering creating a new captive IT center in India with 20-25 staff members. The intention was for Canada-based staff to continue to provide overall supervision and service quality control, as well as SAP integration, electronic security, and document management (SharePoint) support.

The Approach

Quint used its years of experience in sourcing and followed its sourcing assessment best practice. The project was divided into three phases. The first phase involved the validation of Dominion’s business case focusing on the scope of the work to be outsourced and the associated cost savings, the transition costs, and the future architecture and technology strategy. The second phase focused on the pre-operational setup based on a detailed transition plan to address and evaluate the new office setup. This phase included performing a multi-location analysis, defining the jobs of key human resources and providing support in resource selection, and defining the hardware and software requirements. The third phase involved selecting the right outsourcing technology partner for the transition based on their prior experience and local knowledge.

The Results

In the first phase of this transition project, Quint provided Dominion with a detailed transition plan and smart tools to evaluate the new outsourced captive center based on business-driven parameters. In addition, Dominion was provided with recommendations for selecting resources and technology partners. Quint’s work resulted in a readjustment of the proposed budget with savings of 1.5 million Canadian dollars.

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