Customer Success

Data Management at Vitens


Develop a strategy to shape the policies and method used to organize Data Management and Data Governance.  

“Transforming company data into an asset at using DMBOK”




million customers


Production sites

About Vitens

Water supply company Vitens was established in 2002 after the merger of 3 water companies. The company employs 1,400 people. Vitens supplies 5.5 million customers with drinking water via a distribution network of 50,000 kilometers of pipes, 250 pumping stations and 96 production sites. This network delivers a total of almost 330 million m3 of water. At its laboratory, Vitens conducts microbiological and chemical research into water/groundwater quality. Each day, the lab processes hundreds of water samples in a largely automated process.

Key Challenge

As well as being a production business that pumps water to the surface, filters it and tests it in its own laboratory, Vitens is also a distributor, transporting water via its own network to consumers and charging them by means of water meters. The business processes needed all use large quantities of data which grow by the day. This, combined with far-reaching automation and the use of sensor technology, has made data an essential part of the business operation. Water production and distribution nowadays is largely automated, and is managed based on sensor data.  The more processes that are controlled by data, the higher the quality of that data needs to be. An urgent need has therefore emerged at Vitens to gain full control of the data.

The Approach

Together with Quint, Vitens embarked on a process to give shape to data governance and data management strategy. Quint used the DMBOK data maturity model which has been developed by the DAMA community. According to DMBOK, the maturity of the organization was assessed, and the outcome was used to shape the strategy, policies and method used to organize management and governance.

The results

Vitens looks back positively on the cooperation with Quint: “Their expertise and practical experience with data governance and DMBOK provides a solid foundation for an efficient and effective approach to data management and data governance at Vitens.” As a result of understanding the data maturity, next to having a data strategy, Vitens has assigned Data Stewards to take accountability on the management of data.

About Data Management Body of Knowledge (DMBOK)

DAMA International is dedicated to advancing the concepts and practices of information and data management and supporting DAMA members and their organizations to address their information and data management needs. To fulfill this mission, DAMA-I sponsors and facilitates the development of bodies of knowledge through its community of experts as well as developing certification and training programs. DAMA DMBOK defines a standard industry view of data management functions, terminology and best practices, without detailing specific methods and techniques. While DAMA-DMBOK is not a complete authority on any specific topic, it will point readers to widely recognized publications, articles and websites for further reading. The first edition of DAMA DMBOK is available in print and PDF on the website of DAMA International (


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