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Philip Hearsum (ITSM Portfolio Manager at AXELOS) about ITIL 4

Quint Wellington Redwood asked Philip Hearsum (ITSM Portfolio Manager at AXELOS) how the coming release of ITIL 4 impacts ITSM professionals holding ITIL 3 certifications. Here is his answer:

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​The ITIL® Foundation training course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best…

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Where ITIL Foundation focuses on ‘what’ and ‘why’, ​ITIL Practitioner shows ‘how’ to start adopting an ITIL framework and adapt it to day-to-day situations and responsibilities,…

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The ITIL® Continual Service Improvement training (ITIL CSI) is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the…

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DevOps is the future of IT today! This DevOps course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and, of…

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IT Service Management, ITIL