The 2018 Dutch IT Outsourcing Study, conducted by Whitelane Research in cooperation with Quint Wellington Redwood, investigates more than 520 unique IT outsourcing contracts held by over 200 of the top IT spending organizations in the Netherlands. All industry sectors are represented. The Dutch study is part of Whitelane’s annual IT outsourcing studies. We interview sourcing executives (CIOs/CFOs or their direct reports) about their outsourcing plans and their opinions on service providers. The survey shows the main outsourcing trends, evaluates and ranks the main IT service providers based on a set of key performance indicators (KPIs), and analyses trends in outsourcing governance and the impact of new technologies.
FIGURE 1: What are your organisation’s plans for the coming years with regards to outsourcing?
FIGURE 2: What does your organization want to achieve by outsourcing its IT services – what are the objectives?
FIGURE 3: General satisfaction across all contracts (overall)
FIGURE 4: General satisfaction with outsourcing contract
Quint focuses on two major changes that are taking place in the world today: digital transformation and the ever-increasing need for sustainability. In our vision, technology is not the only decisive factor. It is also especially important to have in place the knowledge, leadership and an organizational culture that enable relevant technology to be recognized and converted into value for our clients and their environment. Quint supports companies with the design and operationalization of their digital strategy. Together, we develop a strategy that enables our clients to adapt quickly and effectively in anticipation of – or in response to – opportunities or threats. We bring technology – and especially its application – to life. For more information about Quint visit www.quintgroup.com.
Whitelane Research is an independent organization that is dedicated to out(sourcing) research and events. It conducts extensive IT outsourcing studies in 13 European countries and interviews CIOs of the largest organizations about their plans for outsourcing and selecting service providers. Whitelane also organizes end-user and service provider events. The purpose of these events is for end-users and service providers to exchange ideas about different outsourcing topics and how to achieve better sourcing relationships. Moreover, Whitelane hosts best practices groups for end-users in the form of a forum exclusively designed for executives who use sourcing as a fundamental part of their business strategy. For more information visit www.whitelane.com.