Our business environment is rapidly changing. External factors such as financial challenges, globalization, technological changes and the quest for top knowledge are forcing us to take a closer look at current strategies and business models. Most successful companies focus on a limited set of core processes or products that maximize their competitive advantage—their core business. Companies can do that in many ways, including repositioning market segments, reorganization of their portfolio, and outsourcing non-core activities. Distinguishing between an organization’s core and non-core activities however, is not as straightforward as it may appear.
Business Process Outsourcing (BPO) is defined as the delegation of a business process to a third party that owns and manages the business process according to a defined set of metrics. In many cases these business processes are heavily reliant on IT. This white paper offers guidelines as to why and when you should consider Business Process Outsourcing and how to outsource successfully.