customer success

ENGIE implements the ServiceNow platform within 12 weeks

QUINT’S ASSIGNMENT

Implement a single Service Management platform to realize greater user satisfaction and resolve incidents more quickly.

“The implementation of the ServiceNow platform has improved the efficiency and effectiveness of service support.”

6200

employees in the Netherlands

70

countries

24

million customers

About ENGIE

ENGIE provides renewable energy and is committed to combating climate change and ensuring supply security as well as the responsible use of available resources.

Situation

ENGIE’s main desire was that the entire organization should be able to work using a single platform as the basis. Moreover, the company’s major focus was on optimizing its operational processes. These processes included incident, problem, change, asset and configuration management, as well as field service management and event management, and setting up a customer service portal.

Key Challenge

Replacing the current Service Management solution (HPE Service Manager) with the ServiceNow platform. Service support and project portfolio management were set up in this regard. Using the Impulse4 implementation accelerator, this project was realized within 12 weeks.

Results

The ServiceNow platform was implemented in the space of 12 weeks. The most significant results of this implementation were more efficient operational processes and greater user satisfaction realized by organizing the service catalog, request fulfillment and customer self-services.

Our Expertise

Quint Technology provides implementation services for the following orchestration and automation platforms: ServiceNow, Micro Focus (HPE), XebiaLabs and AppDynamics. Our standard approach, Transform, is based on Agile/Scrum and is set up as a toolkit for a successful implementation.

Our Clients & Best Practices

Quint helps organizations to change by connecting people, processes and technology. Are you looking for specific references? If so, feel free to contact us.

White Paper

White Paper – Getting Service Integration and Management (SIAM) to really work for you

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White Paper

White Paper Lean IT Service Management – A Transformation Guide

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customer success

Success with ServiceNow implementation at insurance company a.s.r.

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training

Service Integration and Management Foundation

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customer success

Success with ServiceNow at retailer PLUS

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white paper

White Paper – DevOps Competence Framework

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How can we help you?

United States & Canada

Philadelphia | +1 484 843 1770

Netherlands

Amsterdam | +31 20 305 3700

Spain & Latin America

Madrid | +34 914 290 584

India, Middle-East & Africa

Noida | +91 98 1885 5635

Asia-Pacific

Kuala Lumpur​ | +60 3201 19879

Japan

Tokyo | +81 35281 0901

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