To replace the current Service Management solution and improve the service processes so that end users could be served faster and better.
“Thanks to the implementation of the ServiceNow Service Portal, our end users are now for the most part self-supporting.”
a.s.r. aims to be a reliable partner for its customers and offer them transparent insurance cover. At the same time, the company’s goal is to create sustainable and stable value for its stakeholders. a.s.r.’s main priorities are therefore to deliver simple and transparent products, communicate clearly, and treat customers fairly and honestly.
a.s.r. wanted to replace HP ServiceManager and deemed it was the right time to closely examine its IT Service Management processes. By choosing ServiceNow, a.s.r. could, in addition, phase out various point-to-point solutions.
Replacing the current Service Management solution including integrations involving, among other things, monitoring tools. Streamlining the Service Management processes within the organization and providing a widely accepted solution. And all this had to be done in four months.
ServiceNow ITSM was delivered on budget and on time. Management processes were tightened up and the new solution was warmly received by the management organization and the organization as a whole. Users are now more self-supporting thanks to the new Service Portal, among other things. By using a single source, staff are helped more quickly with order-related issues and when incidents occur, and they are better informed regarding progress.
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