IAOP® Certified Outsourcing Professional

The Master Class is an integral part of the IAOP COP (Certified Outsourcing Professional®) program. It provides outsourcing professionals an intensive, case study driven learning experience on the state-of-the-art, end-to-end process for outsourcing success. The three-day Certified Outsourcing Professional® (COP) Master Class, will prepare you to identify and assess the implications of applicable business regulations and statutes, including specific laws and regulations. Those individuals successfully completing the courses will be able to identify and assess the requirements of various operations standards and certifications such as CMM and eSCM.

Why take this IAOP Certified Outsourcing Professional Master Class?

The training course is built upon 10 standard categories and presented in 10 modules. Next to the designated authorized IAOP® trainer we will have guest speakers who will address various modules. During the course students will work on a case study called Capstone. The respective case description will be provided before the course. The information provided to students during the modules can be used to discuss and ‘solve’ the Capstone case. This includes the usage of the various templates that are provided to students as well. As a team students will present their ‘advise’ in the afternoon of the 3rd day. Students will have discussion and preparation time available during the day and can decide to meet before and after course hours to further discuss and work on the assignment.​

What you will learn

  • Defining and Communicating Outsourcing as a Management Practice
  • Developing and Managing an Organization’s End-to-End Process for Outsourcing
  • Integrating Outsourcing Into an Organization’s Business Strategy and Operations
  • Creating, Leading and Sustaining High-Performance Outsourcing Project Teams
  • Developing and Communicating Outsourcing Business Requirements
  • Selecting Outsourcing Service Providers
  • Developing the Outsourcing Financial Case and Pricing
  • Contracting and Negotiating for Outsourcing
  • Managing the Transition to an Outsourced Environment, Including Outsourcing Impact on Employees and Communities
  • Outsourcing Governance

About the Certified Outsourcing Professional (COP) program

This Master Class is part of the IAOP COP program. Attending the Master Class is awarded with 75 points of the 150 points required for the COP certification. For the certification students will have to apply to the program after attending the Master Class, then successfully pass the COP Exam and furthermore demonstrate they possess the requisite capabilities thru description of their experience in various references. This ‘demonstration’ will be validated and awarded with another 50 points. The remaining points can be earned by attending professional summits and trainings . For details please visit​

Wo should attend?

Outsourcing professionals at every level, whether they work as customers, providers or advisors.


Certified Outsourcing Professional Certification

The COP certification exam tests an individual’s knowledge of outsourcing business management practices in accordance with the Outsourcing Professional Body of Knowledge (OPBOK) and the 49 Outsourcing Professional Standards developed by the IAOP Outsourcing Standards Board. These exam questions are drawn from the Outsourcing Professional Body of Knowledge (OPBOK) and measure an individual’s knowledge of all 10 standards categories as reflected in the Outsourcing Professional Body of Knowledge (OPBOK).


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