ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.
This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows. The purpose of the ITIL 4 Create, Deliver & Support course is:
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 CDS exam.
Participants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
24 hours (3 days)
This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.
For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.
The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions). The exam lasts 90 minutes and can be taken online.
ITIL® 4 Create, Deliver & Support
Upon successfully obtaining the ITIL® 4 Create, Deliver & Support certificate, participants registered with PMI will be recognized with 21 professional development units (PDUs).
We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.
About the Virtual training format
Quint Academy’s instructor-led online “virtual” trainings allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.
About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from date of purchase.
About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.