ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
This course prepares students for the ITIL 4 Direct, Plan & Improve exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization.
Following the completion of the course, participants will be able to understand and know:
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 DPI exam.
Participants will receive an ITIL® DPI classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
24 hours (3 days)
This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.
The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions). The exam lasts 90 minutes and can be taken online.
ITIL® 4 Direct, Plan & Improve
Upon successfully obtaining the ITIL® 4 Direct, Plan & Improve certificate, participants registered with PMI will be recognized with 21 professional development units (PDUs).
We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.
About the Virtual training format
Quint Academy’s instructor-led online “virtual” trainings allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.
About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from date of purchase.
About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.