ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
This course prepares students for the ITIL 4 Drive Stakeholder Value exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. This course focuses on the conversion of demand into value via IT enabled services.
The course also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.
The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
This course is delivered in a classroom setting using a case study and exercises that are designed to guide candidates, whether they are customers or service providers, through the principles and practices of co-creating value through services. Students who have attended this course, and have done some self-study, are suitably prepared to take the associated ITIL 4 DSV test.
The target audience for this qualification is:
For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.
The exam is closed book with forty (40) multiple-choice questions. The pass grade is 70% (28 out of 40 questions). The exam lasts 90 minutes and can be taken online.
ITIL® 4 Drive Stakeholder Value
Upon successfully obtaining the ITIL® 4 Drive Stakeholder Value certificate, participants registered with PMI will be recognized with 21 professional development units (PDUs).
We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.
About the Virtual training format
Quint Academy’s instructor-led online “virtual” trainings allow students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.
About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from the date of purchase.
About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.