The ITIL® Service Offerings and Agreements (ITIL SOA) certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of the ITIL Service Offerings and Agreements training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.
Why take this ITIL Service Offerings and Agreements training?
Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Service Offerings and Agreements certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
What you will learn
Overview of SOA processes and basic principles
The value to the business of SOA activities
How the SOA processes rely on a good business case
How the SOA processes rely on a good understanding of return on investment (ROI)
Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
SOA roles and responsibilities
Technology and implementation considerations
Challenges, critical success factors and risks
An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.
Who should attend?
IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Service Offerings & Agreements cluster of processes and functions.
ITIL Service Offerings and Agreements certification
Upon successful completion of the training and examination, students will receive the ITIL Service Offerings and Agreements certification.
You can also take this ITIL SOA training via eLearning
eLearning gives participants the opportunity to take courses at prices that are significantly lower than traditional, classroom-based courses. Our eLearning environment guarantees an efficient and result-oriented working method so that in a short space of time you can pass the exam and obtain the accompanying certification.
How does it work?
You register by selecting the eLearning option from the courses listed in the menu. Once you have paid by credit card, or after receiving the invoice, we send you the details you need to access your eLearning account. Upon successfully completing all the course components, you are ready to take the official exam.
90 days access to all course material
The exam is included in the price and is taken online via a remote proctoring service